Landlords and Tenants Beware!

It is a legal requirement for Estate Agents to participate in a redress scheme (The Property Ombudsman’s is the most widely used), but lettings agents have no such obligation.

In his report, The Ombudsman commented: “Slightly more than 25 percent of these complaint enquiries concerned lettings agents who were not registered with TPO and I am concerned for that, for those consumers, they may have little alternative  but to undertake potentially costly legal action to pursue their complaint, a daunting prospect in the current financial climate.

Every office of Boxall Brown and Jones is a member of the Property Ombudsman redress scheme for both Sales and Lettings and the Partners all agree on raising the standards within the property industry.

Membership of a redress scheme may be voluntary for lettings agents, but both tenants and landlords should consider why an agent would choose not to be a member and the implications that this lack of protection would create.


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